Privacy Policy

Last updated: January 18, 2026

Introduction

Kafeo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital loyalty platform.

Information We Collect

Personal Information

We collect the following personal information:

  • Phone number (for account authentication)
  • Email address (optional)
  • Name (optional)
  • Profile picture (optional)

Usage Information

We automatically collect:

  • Loyalty card activity (stamps collected, rewards redeemed)
  • Location data (when you search for nearby cafés, with your permission)
  • Device information and app usage analytics

How We Use Your Information

We use your information to:

  • Provide and maintain our loyalty platform services
  • Process loyalty stamps and reward redemptions
  • Send you important updates about your account
  • Improve our services and user experience
  • Prevent fraud and ensure security

Data Sharing

We only share your data with:

  • Cafés you visit: They can see your name (if provided) and loyalty card status
  • Service providers: Who help us operate our platform (hosting, analytics, SMS)
  • Legal requirements: When required by law or to protect our rights

We never sell your personal data to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Limited access to personal data
  • Secure authentication methods

Your Rights (GDPR)

If you are in the European Union, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability
  • Withdraw consent at any time

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we delete your personal data within 30 days.

Cookies

Our website uses essential cookies for functionality. We use analytics cookies only with your consent to understand how you use our website.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or app notification.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

Email: privacy@kafeo.io